Perk 1
Perk 2
Perk 3

First Line Desktop IT Support Technician

Salary Grade 3 Spine Point 12 £24,703.40
Campus South Downs/Havant
{Mergefield Value}
{Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

About the Role

Hours:  37

HSDC is seeking a First Line IT Support Technician to work within the IT Support Team providing day-to-day IT support to staff and students at our Havant and South Downs campuses.

Reporting to the Team Leader, and working under the supervision of existing IT Technicians, the post holder will be responsible for “owning” IT support requests from initiation through to their successful resolution.

Responsibilities

 

You will be responsible for:

  • Provide exceptional desktop IT support combined with excellent customer service to staff and students
  • To be responsible for the maintenance and support of all College owned IT systems, and provide operational support to the IT Services Team Leader, IT Technicians, and Senior IT Technicians
  • Deployment and maintenance of all software and hardware products throughout the end-user College IT estate (including, but not limited to, laptops, desktops, Apple Mac devices, tablets and smartphones)
  • Identify and resolve IT issues, faults and problems throughout the IT estate
  • Under the direction and supervision of senior IT personnel, provide basic server maintenance and support
  • Support senior IT personnel in liaising with external commercial entities to resolve IT issues, faults and problems (including warranty returns)

Requirements

You will need:

  • Level 2 qualification (ideally in an IT related discipline) - or equivalent experience
  • Achieved or willing to work towards a relevant IT related professional qualification
  • A keen interest and passion for IT. With a view to growing a career within the sector.
  • Experience of having worked in a customer facing environment
  • Prioritising, managing and scheduling multiple (sometimes conflicting) work flows and customer requests
  • Some technical understanding of typical IT Administration/Support requirements. Although training will be provided.
  • Proactive, conscientious, with pride in your work and the reputation of the department.

How to Apply

We strive in offering an inclusive and accessible recruitment and interview process to all candidates. Should you have any questions at all, or require any support with reasonable adjustments, please contact recruitment@hsdc.ac.uk and a member of our team will respond as soon as possible.

For more information on the position itself, please connect with Allister McKenna at allister.mckenna@hsdc.ac.uk for any queries. Please note, we appreciate the value of each applicant but kindly ask that you complete an application form as we do not accept CV’s.

Would you like to work for us? We pride ourselves on being an employer of choice, seeking only the best people to help our students and colleagues realise their dreams and potential.

If you’re looking for college jobs in Hampshire, see how we support our people with health and wellbeing, learn more about the recruitment process, explore the benefits, and view our vacancies. Apply today!

*If you are recruited as an unqualified lecturer, you must enrol on the PGCE/Cert Ed within your first two years of employment. You are also enrolled on the fully funded Level 3 Award in Education & Training (formally known as PTLLS) shortly after you start with us, so your formal teacher training starts straight away.

Alternatively, please sign in with...


Published

Not Published

Closing

in X days

{Expiry}