IT Service Desk Administrator
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
We're looking for a Technology Support Administrator to join our Technology Team. In this role, you'll provide vital administrative support for our technology service desk, working closely with the Technology Support team to ensure a high level of service. You'll handle everything from issuing equipment to new starters and providing basic IT support to ensuring our meeting rooms are running smoothly. If you're a detail-oriented problem-solver with a passion for customer service, we'd love to hear from you
About the role
As our IT Administrator you’ll be part of our Technology Team and will provide administrative support for our technology service desk team.
You’ll work with the Technology Services Manager and provide a key role in the Technology Service Team ensuring a high level of service at all times
What you’ll do
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Issue IT equipment for new starters and managing returned equipment for leavers
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Telephone, face to face and remote support - responding to requests for support and raising tickets on the service desk
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Basic IT support using the knowledge base to guide users to resolve their own issues.
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Ensure that support issues are kept up to date and have sufficient detail
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Provide support for our video conferencing equipment and meeting rooms
What you’ll bring
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Previous experience of working in an administration role, preferably as part of an IT team
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A commitment to delivering outstanding customer service skills and demonstrable experience of dealing with support queries
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Excellent organisational skills and the ability to prioritise your own work
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Experience in being part of a team implementing new solutions and improvements
If this opportunity sounds like you, we’d love to hear from you!
To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an 'A') in the 'what you'll bring' section of the job description.
The in person/office attendance expectation for this role will be a minimum of 4 days in the office per week. You will need to be in the office 5 days a week for the first month.
What's it like to work for us?
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Benefits
Our people
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