Systems Support Technician

For further information:

recruitment@twosaints.org.uk

twosaints@twosaints.org.uk

Telephone:

https://www.twosaints.org.uk/

Salary £26,551 - £26,647

Location Fareham

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

FULL TIME - 37hrs

Ref: TWO1194666

Monday - Thursday 9:00am - 5:00pm Friday - 9:00am - 4:30pm

This role will require a full drivers’ licence and access to a vehicle.

This role will require you to work flexibly across several sites.

JOB PURPOSE

The IT systems support technician plays a pivotal role in maintaining and supporting our IT systems and SaaS applications. The primary responsibilities include ensuring that the technology operates smoothly and efficiently, access controls are maintained, helping users with second-line technical issues, and contributing to the overall performance of IT systems.

MAIN RESPONSIBILITIES

Understand and comply with industry standard security practices such as Cyber Essentials Plus.
Liaise with third party organisations such as application providers, ensuring issues are logged correctly and are resolved within set SLA’s
Assist the IT team in testing any new applications, projects or systems
Apply experience and knowledge to enable complex incident resolution and promptly escalate and re-direct unresolved incidents, whilst ensuring that IT users are fully updated on the status
Provide user support for hardware devices such as desktops, laptops, phones and printers etc.
Provide additional basic support for our core applications like housing management, finance, HR and training
Assist in ensuring that equipment is updated to the latest critical and security patch levels
Ensure key technical documentation is kept up to date, particularly those related to specific IT processes and procedures, such as admin guides
Develop and continuously improve own skills and knowledge
Produce device or user metric reports to the IT team leader or IT manager as required
Provide IT induction to new staff (including use of equipment and access of applications)
Liaise with third party managed service providers, network services and security partners to resolve staff security, hardware, or connectivity issues
Maintain and respond to access requests for data shares and applications in a timely manner including the removal of leavers etc.
Support and respond to requests for new and additional devices
Ensure our device management systems are accurate and up to date
Administration of all systems and applications used by Two Saints
Assist in ensuring that our ICT policies are followed, and carry out general user access control, permission changes etc
Oversee daily tasks in the IT inbox, such as security alerts, updates and staff changes and carry out any follow up actions required
Assist with the setting up and decommissioning of services.

ESSENTIAL CRITERIA

At least two years’ experience or equivalent qualification in a related support role
Proven technical ICT skills (Microsoft Entra, Intune, Exchange Online & Teams administration)
Ability to work to deadlines
Flexible and approachable attitude
GCSE or equivalent level qualifications preferable
Excellent communication skills – written and oral
Experience of performing routine maintenance on IT systems to ensure optimal performance and security.
Full / clean driving license and own transport essential
To understand and demonstrate our values at all times

DESIRABLE CRITERIA

Experience of proactive problem resolution.
Comfortable with visiting staff groups on site and providing support clinics to fix issues, provide training or guidance on how to resolve common problems
Experience of logging and tracking incidents and requests, prioritizing them based on urgency, and ensuring timely resolution.
Able to work closely with other IT teams, such as network administrators and infrastructure managers, to ensure seamless operation and support of the IT environment.

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

Two Saints is committed to safeguarding and safer recruitment, using pre-employment checks such as Enhanced DBS, Overseas Police Checks (where appropriate), Reference Checks and CV gap querying upon appointment to the role.

About Us

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.

We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.

Our vision

To be a safety net for people in tough times and the springboard to a brighter future.

Our mission

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

Our values

Everyone matters
We know we’re stronger together
We do the right things, for the right reasons
We never give up

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