Online Retail Assistant

Salary £26,436.80

Location Luton

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Online Retail Assistant – 40 hours per week

Starting salary £26,436.80 per annum

We are seeking an Online Retail Assistant to join our small and dedicated team in Luton. This role is key to increasing income and profitability from our online shops, specifically through eBay, whilst also delivering exceptional customer service.

Key Responsibilities:

Collaborate effectively with staff to achieve team goals and targets.
Create effective, accurate, and attractive product listings to increase competitiveness.
Manage customer complaints with professionalism and empathy, striving for positive resolutions within a timely manner and respond to messages promptly and process refunds according to guidelines.
Contribute towards the growth of Keech online shop by maximising opportunities
Oversee stock control, optimise listings, and manage product rotation to improve the online shopping experience.

What we’re looking for:

Experience of online selling platforms (specifically eBay or similar)
Confident in producing adverts and writing product listings
Good attention to detail with a keen eye for accuracy
Strong team player with excellent interpersonal skills
Proficiency in Microsoft Office programmes and willingness to learn new systems

Why join us:

A competitive salary and generous annual leave
Ability to carry over your existing NHS pension scheme
Healthcare scheme
Free car parking and cycle to work scheme
Career development and progression opportunities
A caring, supportive and inclusive environment

For further details, please see the Job Description and Person Specification below.

As an equal opportunity and disability confident leader accredited employer, we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings, and we are committed to fostering an inclusive environment.

We reserve the right to close this vacancy early if sufficient applications are received.

If you require any assistance completing the application form please contact recruitment@keech.org.uk

Please don't use AI in your application, we want to hear from you, not ChatGPT.

The successful applicant will be required to undertake a basic disclosure and barring services (DBS) check.

The Company

Keech Hospice provides free specialist palliative and end of life care for people of all ages. We support adults in Bedfordshire. Children and their families in Bedfordshire, Hertfordshire, and Milton Keynes. At home, in hospice, or wherever we’re needed.

As a teaching hospice, our exceptional people, training, and facilities are helping local communities to live and die well.

Benefits

Competitive
salary

Cycle-to-work*
scheme

Support with health and wellbeing

Training and development

Staff representative group*

Cash
health plan*

*Dependent on role.

Our Locations

Testimonials

Faith

“Having worked for my previous employer for over 12 years, moving to a new organisation was always going to be daunting. I am glad I made that leap! I was welcomed into the team from day one and have always felt supported by my manager and the wider team.”

Lesley

“I love my role at Keech Hospice, it's a real privilege to support families on their journey. Keech is such a beautiful place, and everyone has the same ethos and values. Making the difference when it matters the most.”

Laurence

“I love working at Keech Hospice Care because you see and feel the difference you are making first-hand. I feel trusted and valued here as the specialist in my area. Every day is different and I love being able to work with various departments.”