Generous annual leave
Wellbeing plan
Company social events

Technology Service Desk Assistant

Salary: £24,254 - £27,229 per annum
Location: Clifton, Nottingham
Hours: 35
Closing Date: 08/06/2026 23:59

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

If you love helping people, enjoy solving problems and want to start your career in IT and technology services, this could be the perfect opportunity.

As a Technology Service Desk Assistant, you’ll be a key part of our Service Desk team, supporting colleagues across the organisation with administrative support, system updates and first-line IT support. This is an ideal entry-level IT role for someone who is organised, customer-focused and eager to grow their career in technology.

In this IT support role, you’ll gain hands-on experience in a busy Service Desk environment, building your technical knowledge while delivering excellent customer service. You’ll support day-to-day operations and help ensure our technology services run smoothly.

 

What you’ll be doing

You’ll make a real impact by:

  • Logging and managing IT support tickets within a busy Service Desk environment
  • Providing friendly, patient first-line technical support to colleagues
  • Maintaining the IT asset register, including equipment tracking and warranties
  • Ordering IT equipment, monitoring stock levels and supporting procurement
  • Updating system documentation and knowledge bases
  • Supporting wider Technology Services administration, including scheduling and telecoms tasks
  • Ensuring all IT records, systems and data are accurate and well-maintained

 

What you’ll have

To succeed in this Technology Service Desk Assistant job, you’ll have:

  • Strong communication skills and a passion for customer service and IT support
  • Good IT, numeracy and literacy skills, including experience using Microsoft Office
  • The ability to organise your workload, meet deadlines and maintain accurate records
  • Experience working in a customer-focused or helpdesk environment
  • A commitment to inclusive, respectful and collaborative working

 

What’s in it for you

Did you know NCHA was officially ranked as one of the UK’s best places to work?

This year, we were officially ranked as such by Great Place to Work UK, as well as being classed as one of the Best Workplaces for Wellbeing™, and the Best Workplaces for Women™ of 2024. Take a look at our working lifebenefits, and values, to see why 77% of our colleagues say it is a great place to work.

 

We offer excellent benefits including:

  • 35 hour working week as standard
  • Generous annual leave package with the ability to buy more (or sell!)
  • A fabulous benefits package to support your own wellbeing including a healthcare cash plan, counselling and support helpline, support with bus and tram passes, shopping discounts and many more

Ready to start your career in IT support and technology services?

 

Click Apply Now and take your next step into a supportive, forward-thinking Technology Services team where your work really matters.

 

INDMED

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us. 

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