Night Support Worker

One YMCA provides specialist housing and support services for people experiencing homelessness and other complex challenges. We are looking for a dedicated Supported Housing Officer (Nights) to help ensure the safety, security, and wellbeing of residents throughout the night.

This is a waking night role, meaning you will be actively working throughout your shift, supporting residents, responding to incidents, and maintaining a safe and welcoming environment.

About the Role: Based within a hostel setting, you will act as the first point of contact during the night, providing a professional and supportive presence for residents who may be experiencing homelessness, mental health challenges, substance misuse issues, or other complex needs.

You will monitor the building, manage incidents appropriately, carry out welfare and security checks, and ensure the service operates safely and effectively overnight.

What You'll Do
• Maintain the safety and security of residents, visitors, and the building.
• Conduct regular welfare and security checks.
• Respond to incidents, emergencies, and safeguarding concerns.
• Operate CCTV and security systems in line with procedures.
• Maintain accurate records and handovers.
• Provide a professional, welcoming, and supportive service to residents.
• Work closely with colleagues to ensure continuity of support and service delivery.

You will have:
• Experience working with vulnerable people or similar client groups.
• Knowledge of building security, Health & Safety, and safeguarding practices.
• Strong communication and interpersonal skills.
• Experience using CCTV, databases, and reporting systems.
• The ability to remain calm, professional, and responsive in challenging situations.

Why Join One YMCA? As part of our Housing & Communities team, you'll contribute to services that support vulnerable people across Hertfordshire, Bedfordshire, and Buckinghamshire. This is an exciting opportunity to join a growing organisation committed to ending homelessness and helping people build brighter, more independent futures.

If you're passionate about supporting people and creating safe environments where residents can thrive, we'd love to hear from you.

Please note that we are unable to offer visa sponsorship and can only accept applications from individuals who already have the right to work in the UK.

As some roles involve working with vulnerable people, a Basic or Enhanced DBS check may be required following a conditional job offer.

We welcome applications from all suitably qualified candidates. If you have applied for a similar role within the last 6 months and were unsuccessful, please consider whether your experience has significantly developed before reapplying.

One YMCA is committed to providing reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any adjustments to support your application.

We are an inclusive organisation that promotes equality of opportunity for all. We welcome applications from people of all backgrounds and are committed to building a diverse workforce with a wide range of skills, experiences, and abilities.

This is a  Full Time role.
Hours per week: 46.666666
Working Pattern: 4 days on, 2 days off, including weekends and bank holidays