Deputy Supported Housing Manager

One YMCA is seeking a compassionate and capable Deputy Supported Housing Manager to manage our Housing First services. In this pivotal role, you’ll ensure that beneficiaries receive consistent, high-quality support whilst adhering to and enforcing a commitment to the key Housing First principles.
Your leadership will help create a safe, responsive, and supportive environment that truly makes a difference.

Location: This hybrid role involves overseeing properties across Hertfordshire and Buckinghamshire, with the expectation that you will be regularly available as needed.
Hours: The role requires the individual to work 37.5 hours per week, Monday – Friday office hours with flexibility where needed.

What You’ll Be Doing
• Working to deliver One YMCA's overarching mission of ending homelessness and rough sleeping.
• Guide staff to ensure they are equipped to support beneficiaries to maintain their tenancies and sustain independence and independent living.
• Providing close support to the Supported Housing Manager to manage the day-to-day operations of one or more One YMCA Housing Services.
• Line manage multiple Supported Housing and/or Complex needs workers.
• Deliver the best possible customer service to residents and stakeholders, taking the necessary actions to say what we do and do what we say.
• Contribute to the wider Housing Management group, sharing best practice and adapting to the changing needs across the expanding One YMCA Housing Service.
• Respond confidently to emergencies and contribute to crisis management and service development.
• Promote continuous improvement and uphold service standards.

Does this role sound like the perfect fit for you? If so, we encourage you to download the full job description below and submit your application without delay - we’ll be interviewing on a rolling basis

Why Join Us?
You’ll be part of a committed, values-driven organisation that supports vulnerable individuals to build better futures.

We offer:
• A supportive team environment
• Opportunities for training and development
• Access to health and wellbeing resources
• Competitive benefits and pension contributions

Additional Information
• Due to the nature of the role, flexibility and travel between sites will be required

Be the difference when it matters most. Apply now and help us provide hope and support through the night.

*We reserve the right to close this advert early*

Please note that we are unable to provide visa sponsorship accept applications from individuals who already have the right to work in the UK for the position applied for

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made

Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying

Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

At One YMCA, we are an inclusive organisation that actively promotes equality of opportunity for all, welcoming the right mix of talent, skills, and potential. We are committed to creating a working environment where everyone is treated with dignity and respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We welcome applications from all backgrounds, communities, and industries, and are committed to building a diverse workforce made up of a wide range of skills, experiences, and abilities.

This is a  Full Time role.
Hours per week: 37.5
Working Pattern: 37.5 hours per week, Monday to Friday