RESPECT
COMPASSION
GROWTH

Housekeeping Support Worker

Salary £20,983.20 (FTE £26,229.00) Per Annum + Benefits
Location Hatfield, Hertfordshire
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This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.


One YMCA is entering an exciting period of growth as we expand and strengthen our housing services to support more people experiencing homelessness. As part of our mission to end homelessness and rough sleeping, we are seeking a compassionate and committed Housekeeping Support Worker to join our dedicated team.

This is a rewarding opportunity to play a vital role within one of our supported housing hostels, helping to create a clean, safe, and welcoming environment for residents who are working towards greater independence and stability.

About the Role: Working closely with the Service Manager, you will deliver high-quality housekeeping and domestic services across the hostel, ensuring that all areas are maintained to excellent standards of cleanliness, hygiene, and presentation.

Your responsibilities will include maintaining resident accommodation, communal areas, staff offices, meeting and conference facilities, and other public spaces. As a valued member of the wider housing team, you will also contribute to creating a positive living environment and support residents as part of a person-centred service.

The people we support often face complex challenges, including:

• Mental health needs
• Substance misuse issues
• Family breakdown and relationship difficulties
• Histories of offending or involvement with the criminal justice system

We are looking for someone who can approach their work with empathy, respect, and professionalism, recognising the importance of creating a safe and dignified environment for everyone who lives within our services.

We are seeking an individual who:
• Takes pride in maintaining high standards of cleanliness and hygiene
• Has excellent attention to detail and organisational skills
• Demonstrates a compassionate, person-centred approach
• Works well independently and as part of a team
• Is committed to supporting vulnerable people and making a positive difference
• Shares One YMCA’s values and commitment to ending homelessness

Why Join One YMCA? This is a fantastic opportunity to join an organisation at a pivotal stage of growth and development. You will be part of a dynamic, multi-agency team delivering intensive, personalised support that helps residents move towards independence, wellbeing, and long-term housing solutions.

If you are passionate about providing excellent service, creating welcoming spaces, and contributing to meaningful change in people's lives, we would love to hear from you.

Join One YMCA and help us build brighter futures, one person at a time.

Please note that we are unable to offer visa sponsorship and can only accept applications from individuals who already have the right to work in the UK.

As some roles involve working with vulnerable people, a Basic or Enhanced DBS check may be required following a conditional job offer.

We welcome applications from all suitably qualified candidates. If you have applied for a similar role within the last 6 months and were unsuccessful, please consider whether your experience has significantly developed before reapplying.

One YMCA is committed to providing reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any adjustments to support your application.

We are an inclusive organisation that promotes equality of opportunity for all. We welcome applications from people of all backgrounds and are committed to building a diverse workforce with a wide range of skills, experiences, and abilities.


This is a  Part Time role.
Hours per week: 30
Working Pattern: Monday to Friday / 30 Hours Per Week

One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.

By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

  • Provision of over 700 units of accommodation for homeless people
  • Move on accommodation for individuals moving onto independent living
  • Housing and practical/emotional support for young asylum seekers
  • Community HUBs hosting a range of activities and meeting space hire
  • Childcare provision in Hertfordshire
  • Family support through a network of children’s and family centres covering Hertfordshire and Bedford
  • Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
  • Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
  • Domestic abuse perpetrator reform programmes across Bedfordshire
  • Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
  • A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.

YMCA is a global movement that empowers communities and young people to build a just, sustainable, equitable and inclusive world. Founded over 160 years ago, the movement gave birth to basketball, volleyball, Father’s Day, and inner city hostels, and has grown to be the world’s largest youth organisation with over 50 million members in 121 countries. 

"One YMCA" represents the movement in Hertfordshire, Bedfordshire, Buckinghamshire and Oxfordshire, and is now one of the largest YMCA’s in Europe. Our focus is supporting vulnerable individuals and families to develop the skills and confidence they need to progress towards independence, so they are able to live their life to the full. Our approach is holistic and so we offer a wide range of services that include Housing, Community, Family Support, Youth and Children’s Activity Programmes, Early Years Education, and Specialist Therapeutic Support. 

In the last five years, we have trebled our income to £40m, and more than doubled our colleague numbers to over 750. We are ambitious to continue to serve even more people and plan to grow our impact across our four counties, whilst also playing a growing role globally in what 14,000 other YMCAs are seeking to achieve globally through our shared 2030 Vision.

We champion RESPECT so everyone can belong

We show COMPASSION so everyone can contribute

We inspire GROWTH so everyone can thrive

  • Health Cash Plan

Covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included.

  • EAP & Doctorline

Confidential help and advice line (24 hours) on medical, legal, and domestic issues.

  • Rewards & Discounts

Special offers from hundreds of leading online and high street retailers & Discounts on gym memberships.

  • Birthday and Wellbeing day off

One day additional leave day for every year of service up to 5 days.

  • Leave & Support

Support for your child, IVF treatment, and through challenging times.

  • Career Pathway

Training & Development with a clear pathway for you to grow.

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