Salary circa £54,542 plus 5% Car Allowance
Location Kidderminster, Worcestershire (Hybrid Working)
Hours 37.5 hours per week
{Mergefield Value}

Published

Not Published

Closing

in X days

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Role

At the heart of this role is a commitment to delivering excellent services that make a real difference to our customers' homes, safety and wellbeing.

We're looking for an experienced Operations Manager to lead our Voids, Investment, Neighbourhood Services and Gas functions within Property Care. You'll play a pivotal role in ensuring customers receive safe, high-quality and responsive services, from preparing homes for new tenants and delivering planned improvements, to maintaining compliance and supporting thriving neighbourhoods.

Working collaboratively with colleagues, contractors and partners, you'll champion a customer-first culture, driving service excellence, continuous improvement and positive outcomes for the communities we serve. You'll also be an ambassador for our RESPECT values, ensuring they're reflected in every decision, interaction and service we deliver.

 

Key Responsibilities

  • Lead, inspire and develop teams to deliver outstanding customer-focused services.
  • Ensure customers receive safe, high-quality and value-for-money services across voids, planned investment, neighbourhood and gas programmes.
  • Champion the customer voice, using feedback and insight to improve services and enhance customer satisfaction.
  • Manage contractor and partner performance, ensuring work is delivered to high standards, on time and with customers at the centre.
  • Monitor budgets, service performance and customer outcomes to drive continuous improvement.
  • Ensure full compliance with health and safety, legislative and regulatory requirements, keeping customer safety as a priority.
  • Build positive and productive relationships with customers, colleagues, contractors and stakeholders.
  • Promote innovation and service improvements that enhance the customer experience and deliver efficient, effective services.
  • Produce performance reports and contribute to the strategic development of services.
  • Lead by example, embedding our RESPECT values and fostering a culture of accountability, collaboration and continuous learning.

 

About You

You'll be an experienced operational leader who is passionate about delivering excellent services and improving outcomes for customers.

You'll have:

  • Significant experience managing property maintenance, repairs, compliance or housing services.
  • Strong leadership and people management skills, with the ability to motivate and develop high-performing teams.
  • Experience managing contractors and service delivery partners to achieve excellent customer outcomes.
  • Excellent communication, organisational and problem-solving skills.
  • A genuine commitment to customer service, quality and continuous improvement.
  • The ability to balance operational performance, compliance requirements and customer needs.
  • Knowledge of housing maintenance and the NHF Schedule of Rates.
  • A NEBOSH qualification or HNC/HND (or equivalent) in a relevant discipline.
  • A full UK driving licence and flexibility to participate in an out-of-hours management rota.

 

Why Join Us?

This is an opportunity to lead services that have a direct impact on customers' lives, homes and communities. If you're passionate about putting customers first, living our RESPECT values and leading teams to deliver safe, reliable and high-quality services, we'd love to hear from you.

 

 

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

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  • Innovation

We are creative and fearless in our work.

  • Accountability

We take ownership of our work and lead from the front.

  • Teamwork

We collaborate widely and build supportive environments.

Community Housing was formed in 2000 through a stock transfer from Wyre Forest District Council. We are a social business and one of Worcestershire’s largest Registered Providers of social housing, managing around 6000 homes and offering a range of services that help people to live independently.

We are proud of what we have achieved so far for the people and communities we support. Over the coming years we are focused on helping people to thrive and live independently, knowing they have a secure place they can call home, that they can afford, and with a landlord who cares about them.

Our Corporate Plan will help us to push forward and achieve results for our customers and communities. But even more so, it is our people that will drive our success.

With the right people, with the right skills, knowledge, behaviour, and values we achieve our goals.

When we are looking to recruit, we don’t just look for the best skillset or experience, we are also looking for people who will support our vision and ‘The Community Way’ of doing things.

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To provide affordable, quality homes and deliver great services in safe communities.

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Our RESPECT values sit at the heart of everything we do.

We are committed to showing RESPECT in the way we communicate, deliver services, and how we involve and consider our customers and colleagues.

We understand that our performance is essential to delivering success.

Through working together as One Team, we are building an environment where everyone is proud to work and motivated to do their best.

Join us and together, we can deliver success in ‘The Community Way’.

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We are committed to showing RESPECT in the way we communicate, deliver services, and how we involve and consider our customers and colleagues.

We understand that our performance is essential to delivering success. Through working together as One Team, we are building an environment where everyone is proud to work and motivated to do their best.

Join us and together, we can deliver success in ‘The Community Way’.

We understand the importance of investing in our people. As part of this, we offer a generous package of benefits, holidays, working conditions, and opportunities for career development.

Competitive
Holiday Package

Buy & Sell Holidays

Flexible and Hybrid Working

Family-Friendly Policies

Company Pension Scheme

Salary Boost (Pensions) Scheme

Retirement Gift

Long Service Award

Company Sick Pay Scheme

Health Cash Plan Options

Employee Assistance Programme

Death in Service

Other perks include access to a discounted gym membership, free on-site parking and free refreshments available.

Read more about our offering and benefits here.

Here are a few comments from some of our colleagues:
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“I came to work for Community Housing as I feel I can make a difference to our customers' lives.”
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"I enjoy working within the Care team at Berrington Court. There are always new things to learn, and I am keen to continue learning."
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“I feel CH provides opportunities that are hard to come by, and that we’re always looking at ways to better engage with customers, both internally & externally.”
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