Responsive Repairs Coordinators - 12 Month FTC

Salary £29,015

Location Chelmsford

This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We are looking for a Responsive Repairs Coordinator to provide comprehensive end to end coordination and oversight of the service, ensuring Supervisors are effectively supported to deliver timely, compliant repairs. Acting as the central point of control, the role proactively works with contractors and internal teams to prioritise workflows, reduce turnaround times, minimise rent loss, and maintain property standards, while supporting the Operations teams to deliver excellent customer service and meet business objectives.

What you'll be doing

Support across the whole team to ensure efficient and effective administrative practices.
Accountable for resolving administrative queries related to the scope of the team.
Develop, manage and maintain an overall schedule of key activities for the team, ensuring that the team remains on track for delivering against the agreed plan – escalating issues to the Repairs Supervisors or Operations Manager if they arise.
Track, record and monitor that management actions are completed in order to ensure successful delivery of the team operating plan.
Validate and analyse data captured from surveys and inspections, liaising with Supervisors and Planners to ensure data is consistent and accurate

What we are looking for

Excellent planning and organisational skills and experience of co-ordinating processes and people.
Experience of coordinating and collating a range of information and documentation from internal and external organisations.
Experience of analysing data and reporting outcomes.
High level of computer literacy (including a good working knowledge Microsoft Office packages) and significant experience of using a range of IT systems to a high degree of accuracy.
High level of analytical skill and logic.

Please note the office expectancy of this role is as follows: you will be required to be office based full time for a period of training before moving to hybrid working which will require you in the office 2-3 days a week.

Benefits

The salary for this post will be £29,015 Per Annum.
Learning and development opportunities
Healthcare cash plan
Robust employee reward and recognition programme
Free and confidential Employee Assistance Programme
Volunteering programme
Competitive pension scheme
25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.

INDLOW

The Company

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive.

We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.

The Benefits

Training and qualifications

Holiday trading

Healthcare cash plan

Shopping discounts

Volunteering hours

Mentoring programme

Our Values

We dare to be different and look for opportunities to evolve and experiment. We’re comfortable taking calculated risks and aren’t afraid to fail and learn from our mistakes. We’re confident in our abilities and the contribution we can make whilst being sensitive and responsive to the needs of our people, customers and communities.

We show our understanding for others in everything we do and continually look for ways we can be helpful. We always assume best intentions and approach each situation with a warm heart. We give our support wherever we can and go out of our way to be kind and considerate to each other and our customers.

We welcome ideas and opinions that are different from our own and look for ways to bring them into our organisation and work. We value diversity of experience and thought, and we’re proactive in addressing bias or prejudice wherever we find it. We treat everyone fairly and strive to be truly inclusive in every way.

We’re resolved to do our very best for the people we serve and our employees by being our best every day. We’re resilient in the face of difficulty, finding creative ways to overcome obstacles. We’re resolute in achieving our objectives and persist until we succeed. We’re focused in our pursuit of excellence and don’t compromise on quality.

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