Flexible working
L&D opportunities
Saving schemes

Customer Excellence Advisor

Salary £26,862.40
Location Kingsley
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Temporary, vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

Job Title: Customer Excellence Advisor

Salary:  £26,862.40 per annum

Hours per week: 37.5 hours per week

Contract type: Fixed Term (end of March 2027)

Location:  Hybrid - Newcastle under Lyme (4 days in office)

 

Would you like to work for a Sunday Times Best Places to Work organisation?

Delivering for people, dedicated to places


The Boards of Aspire Housing and whg have agreed to move forward with plans to merge, creating a new housing association with more than 32,000 homes across the Midlands.

Find out more here: aspirehousing.co.uk/whg-aspire/

 

About the role:

 

Are you passionate about people? 

 

Are you looking for an opportunity to develop your career in Customer Service?  

 

If you care about delivering a high level of service and you have the right skills, then we want to hear from you! 

 

We pride ourselves on offering a high level of Customer Service Excellence, over a range of communication channels including face to face, telephone, Web chat and Facebook.  

 

We offer comprehensive training and will support you through your training with a designated training buddy.   There are also lots of great colleague benefits. 

 

So, if you want to train with the best to deliver a unique and bespoke customer excellence experience, don’t hesitate, apply with us today.   

 

 

What you’ll need to succeed:

 

  • A passion for providing amazing customer service. 
  • Excellent conversational skills (both written and verbal). 
  • Confidence in navigating multiple PC based in-house systems during a call. 
  • Experience in the use of social media & Web chat. 
  • Confident, friendly telephone manner. 
  • Excellent communication skills and a natural flair for problem solving. 
  • A track record of successfully achieving objectives. 
  • A consistently smart and professional image. 
  • A bright, confident, and enthusiastic "can do" attitude.  
  • A commitment to improving service. 
  • Experience of working with complaints and/or escalated queries but we can offer training in this area.  
  • A respectful approach to sensitive information and confidentiality. 
  • People First Approach, to meet our customers’ needs. 

 

You will need to be flexible and able to work as per allocated shifts on a 4-week rota basis to cover the operating hours between 8:00 am - 5:00 pm Monday to Friday.

 

We offer a flexible agile approach to home working with training being provided face to face.  

 

For an informal discussion about this exciting position please contact Cat Mills, Customer Excellence Manager on 01782 635200. 

  

 

In return we can offer you:

 

  • Belonging to a team who make a difference to our community and value equality, diversity and inclusion.  
  • 22 days holiday + bank holidays + 3 concessionary days at Christmas
  • Comprehensive employee assistance program.  
  • Ongoing training and development in your role.
  • A full benefits and discounts platform. 
  • Holiday buy, tech and annual saving schemes. 
  • Volunteer days. 
  • Competitive rates of pay.  
  • A generous company pension scheme. 
  • Wellbeing and stay safe provisions to look after you at work. 

 

 

Closing Date: 7th October 2026

Interview Date: Week Commencing 12th October 2026

 

This role is subject to a basic DBS check.

 

 

 

Who we are

Aspire Housing is a leading housing provider, property developer and place shaper based in Newcastle-under-Lyme.

Created in July 2000, we own and manage more than 9,500 homes and support around 19,000 customers across Staffordshire and Cheshire.  Our profits are reinvested in new homes, in revitalising communities and in a comprehensive range of innovative support services designed to transform lives.

Putting People First has always been part of our ethos and is central to our purpose to deliver safe, decent homes and excellent housing services through our talented Aspire team.

We do this by embracing our values; by championing the customer, building togetherness, and being professional. Our values reflect what’s most important to our colleagues and customers and are at the heart of Aspire.

More information can be found at www.aspirehousing.co.uk.

Work life
balance

We believe that quality time outside the office is vital to our employees’ satisfaction at work. That’s why we encourage our managers and employees to promote a healthy work-life balance by enabling people to work flexibly, balancing the needs of the business with the needs of the individual.

Learning and development

We believe in developing all our employees. Our e-learning academy offers a range of programmes across all areas of our business from leadership and management to operations and customer service. We regularly run learning campaigns such as Dementia awareness training to support our customers and improve our services.

We value
our people

We want to work with the best talent which is why we offer competitive annual leave allowance with salaries based on market rates alongside saving schemes, pensions and additional perks including child-care vouchers, health cash plans and cycle to work schemes.

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