Litigation Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
The Litigation Officer role is responsible for supporting the firm’s solicitors in managing clients’ cases in accordance with the strategy agreed between the client and the firm’s solicitors. This includes negotiating and promoting settlement of debt recovery matters in line with strict regulatory guidelines, Company best practice, and by following County Court procedures. By following these guidelines and procedures, the ultimate aim of the Litigation Officer role is to support the firm’s solicitors to obtain the best outcome for both the customer and client based on our clients’ strategy and instructions. This may result in the issue of proceedings or agreement of a payment plan in accordance with set procedures.
What you’ll do
The Litigation Officer will be involved in the following activities:
- Reviewing accounts referred for possible legal action and where appropriate progressing the most effective means of enforcement in accordance with the strategy agreed with the client and their instructions.
- Dealing with enquiries by telephone, email, work queues and/or post delivering a first-time resolution, wherever possible.
- Updating case management systems and progressing accounts in accordance with the strategy agreed with the client, and Company and County Court procedures.
- Negotiating formal and informal payment arrangements in accordance with the strategy agreed with the client, and court decisions and client requirements.
- Processing card payments, setting up direct debits and/or assisting customers with payment options that suit their needs whilst complying with court decisions and requirements.
What you’ll bring
- Experience: previous customer service experience and/or experience of working in a legal/ collections environment, preferably in the financial services sector is desirable.
- A good understanding of the principles of Treating Customers Fairly and an awareness of relevant case law, Court process, Statutes and Regulations to recover CCA regulated debt is also desirable.
- Technical Expertise: Proficient in the use of Microsoft Office, particularly Word and Excel.
- Communication: Strong written and verbal skills in English. Demonstrates excellent attention to detail.
- Education: Good numeracy and literacy skills.
- Organisation: Demonstrates good organisational and time management skills. Is able to work flexibly to manage multiple tasks and changing priorities.
The Company
Kearns Solicitors are specialist litigation experts, delivering focused, fair and effective outcomes for all. We are recognised for our expertise in volume and contested debt recovery litigation.
With a long-standing reputation for exceptional legal advice and client service, we’re proud to be part of KLS Group — the rapidly expanding European group of debt recovery litigation law firms with operations in the UK, Italy and Poland.
The Benefits
Our Values
We are proud of our expertise. We are highly experienced and always act with professionalism and transparency.
Treating our clients and colleagues fairly is central to everything we do.
By working efficiently and supporting one another, we deliver the best possible service to our clients.
We are reliable, consistent and we deliver on our commitments.
Our Benefits
Birthday
Day Off
Annual Performance Related Bonus
Length of Service Awards
Cycle 2 Work (salary sacrifice)
Eye Tests & VDU Glasses
Life Assurance
Employee Assistance Programme
- Paralegal
"Working here as a Paralegal is both rewarding and enjoyable. The office has a friendly and welcoming atmosphere, with supportive colleagues who are always willing to help and share their knowledge. The role offers a varied workload and valuable opportunities to develop legal knowledge and practical skills. Teamwork is encouraged, achievements are recognised, and staff are trusted to take ownership of their work while receiving the support needed to succeed."
- Litigation Officer
"I have trained and developed fully into the job role and this has been very satisfying. The Company has provided all the training needed to excel in my role and I am still constantly learning. There is a good atmosphere and morale within the office. I hope to stay at Kearns for many years to comes as they make me feel a valued member of staff."
- Solicitor
"Kearns is genuinely a great place to work. The quality of work is varied, challenging and rewarding, providing excellent opportunities for professional development while allowing solicitors to take ownership of their matters. What really sets the firm apart however is the people. There is a strong team culture throughout the business, with colleagues always willing to offer support, share knowledge and work collaboratively to achieve the best outcomes for clients."
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days