This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
EPW1
Regional Cover Manager - uPVC Trade Counters
Location: Regional -Â 10 depots within ScotlandÂ
Hours of Work: Monday-Friday: 07:30-16:30 & alt Saturday 07:30-11:00
Role Purpose
Reporting directly to the Regional Director, the Relief Manager is responsible for providing management support across multiple uPVC trade counter locations, ensuring business continuity during periods of management absence, staffing shortages, peak trading periods, branch projects, and business change initiatives.
The role is accountable for driving sales growth, maintaining operational excellence, ensuring full health and safety compliance, developing high-performing teams, and delivering exceptional customer service. Acting as an ambassador for the business, the Relief Manager will work closely with branch teams and senior management to maximise profitability, improve performance, and maintain company standards across all locations.
Key Responsibilities
Sales & Business Development
Drive sales growth, gross margin performance, and branch profitability.
When not covering, to assist depots sales on lapsed, down trading and New
Develop and strengthen relationships with existing trade customers.
Identify new business opportunities and increase market share within local trading areas.
Ensure branches meet or exceed sales, margin, and customer service targets.
Support strategic account development and customer retention activities.
Analyse branch performance data and implement improvement plans where required.
Promote company products, services, and commercial initiatives.
Work closely with sales teams to maximise sales opportunities and conversion rates.
Operational Management
Take responsibility for the day-to-day management of trade counter operations when providing branch cover.
Ensure branches operate efficiently and in accordance with company procedures.
Oversee branch administration, purchasing, warehousing, and distribution activities.
Drive operational efficiencies and continuous improvement initiatives.
Ensure company assets are maintained and utilised effectively.
Monitor and control branch costs to support profitability targets.
Support branch openings, restructures, and improvement projects where require.
Health, Safety & Compliance
Promote and lead a positive health and safety culture across all branches.
Ensure compliance with all company policies, procedures, and UK health and safety legislation.
Conduct branch audits, risk assessments, and workplace inspections.
Ensure accidents, incidents, and near misses are reported and investigated appropriately.
Implement corrective actions and drive continuous improvement in safety performance.
Ensure employees are trained in safe working practices and fully compliant with company standards.
Support environmental and quality compliance initiatives.
People Management, Coaching & Development
Lead, motivate, and inspire teams during periods of branch coverage.
Provide coaching, mentoring, and support to managers and branch colleagues.
Develop employee skills, knowledge, and product expertise.
Identify training and development opportunities to improve team performance.
Support recruitment, onboarding, and succession planning activities.
Assist with managing employee performance, attendance, conduct, and capability issues.
Foster a culture of accountability, teamwork, customer focus, and continuous improvement.
Share best practice across branches to improve overall regional performance.
Customer Service Excellence
Ensure exceptional levels of customer service are maintained at all times.
Build and maintain strong relationships with key trade customers and stakeholders.
Resolve customer concerns, complaints, and service issues promptly and professionally.
Support teams in identifying opportunities to enhance customer experience.
Ensure customer needs are understood and acted upon effectively.
Senior Management Liaison
Act as a representative of senior management when managing branches.
Provide regular updates on branch performance, staffing, customer issues, opportunities, and risks.
Support regional business plans and company objectives.
Assist with branch reviews, audits, and performance assessments.
Recommend actions to improve sales, service, operational efficiency, and profitability.
Contribute to regional projects and strategic initiatives.
Skills, Knowledge & Experience
Essential
Proven management experience within a trade counter, branch, depot, distribution, or building products environment.
Strong commercial awareness and sales leadership capability.
Excellent people management and coaching skills.
Experience managing operational performance and customer service standards.
Sound knowledge of health and safety requirements.
Strong communication, problem-solving, and decision-making abilities.
Ability to work independently and adapt quickly to different branch environments.
Full UK Driving Licence.
Willingness to travel extensively throughout the region.
Desirable
Experience within the uPVC, fenestration, building plastics, window, door, or construction products sector.
IOSH Managing Safely qualification.
Leadership or management qualification.
Experience covering multiple sites or managing change projects.
Personal Attributes
Strong leadership presence.
Highly adaptable and resilient.
Commercially minded.
Customer-focused.
Results driven.
Organised and self-motivated.
Positive attitude with a hands-on approach.
Excellent relationship-building skills.
Able to influence and engage people at all levels.
Why Join Us?
This is an excellent opportunity for an ambitious and driven leader looking for a varied and challenging role within a growing uPVC trade counter network. As a Relief Manager, you will gain exposure to multiple branches, work closely with senior leadership, influence commercial and operational performance, and play a key role in developing people and driving business success.
The role offers a clear pathway towards Area Manager, Regional Operations Manager, and other senior leadership positions for individuals who consistently deliver results and demonstrate strong leadership capability.
The Company
Epwin Group is one of the leading manufacturers and suppliers of low maintenance building products with some of the best-known manufacturing and service names in the sector.
We are one of the UK’s largest manufacturers and suppliers of windows, doors and fascia systems with some of the best-known manufacturing and service names in the sector.
The principal activities of the Group are the extrusion of PVC-U and roofline products as well as the manufacture of windows, doors, conservatories and sealed units. Group businesses also produce high quality cladding, guttering, decking and prefabricated GRP building components.
At Epwin, we believe our success has come from the hard work and dedication of our employee’s, we wouldn't be where we are today without them.
The Benefits
Benefit 1
Benefit 2
Benefit 3
Benefit 4
The Values
Innovation
We are creative and fearless in our work.
Accountability
We take ownership of our work and lead from the front.
Teamwork
We collaborate widely and build supportive environments.
We take pride in our people
At Epwin, we believe our success has come from the hard work and dedication of our employee’s, we wouldn't be where we are today without them.
We’re interested in our future, constantly investing and innovating in new products, processes and our employee’s and we like to give back to our employee’s as much as they give us.
Benefits
Telus Health
Telus Health (Lifeworks) is a confidential employee support platform to help employees and their family’s deal with life challenges.
Holidays
Your holiday entitlement will be detailed in your contract of employment.
Cycle to Work
Obtain a bike and/or cycling accessories to use for cycling to work whilst making income tax and National Insurance savings.
Eyecare vouchers
If applicable, you can receive a voucher for the eye test and glasses.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Epwin Group PLC​Privacy Statement
The following explains how we Epwin Group PLC (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Epwin Group PLC is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions • documentation relating to your right to work in the UK
Driving licence.
Any other information you wish to provide in support of your application
During onboarding if successful, personal details will be collected to create a personal employee record.
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
• Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be used to create an employee record for Personnel if successful candidate
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will use some of your persona; data supplied if you are a successful candidate to create IT access to various employee systems if required by the terms of your employment.
We will store your application data for 6 months after the vacancy has closed. After this period, it will be data purged, and any personal data will be anonymised.
If you are a successful candidate your personal details supplied will be transferred to the Groups HR system database and removed for the onboarding portal.
We use some automated screening tools as part of this application process. The answers you provide to one or more of the questions (excluding any special categories/equal opportunity questions) may result in your application being automatically declined. This technology is used to help us manage the high volume of applications we receive and can assure applicants the same outcome would occur if we manually reviewed your application. The reason for the decline will be made available to you in your candidate account.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Sharing your data
Your data will be shared with colleagues within the Company where it is necessary for them to undertake their duties regarding to recruitment. This includes, for example, the HR department, those in the department where the vacancy is who responsible for screening your application and interviewing you, the IT department where you require access to our systems to undertake any assessments requiring IT equipment.
In some cases, we will collect data about you from third parties, such as employment agencies.
Your data will be shared with third parties if you are successful in your job application. In these circumstances, we will share your data if required by the terms of your employment.
We have put the following measures in place to ensure that your data is transferred securely and that the bodies who receive the data that we have transferred process it in a way required by EU and UK data protection laws:
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent, we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaint’s procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
Epwin Group can exercise the right to update this policy as and when required.
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