Customer Finance Apprentice
This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Stockport Homes Group manages a 12,000 strong housing stock on behalf of Stockport Council. Providing high quality affordable housing is something we are passionate about; but it’s not our only passion, we also provide a huge range of financial, health, employment and environmental services all coming together to help transform the lives of our customers.
Our mission is “One Team, Transforming Lives” …that team is growing, and you could be the newest member of our Customer Finance Team.
Stockport Homes Group has a group structure with three subsidiary companies that build homes; carry out capital works operating on a commercial basis; and bid for and deliver charitable services to improve life chances of vulnerable residents. This is as well as the traditional housing functions you would expect – so lots of variety and learning opportunities.
This is a temporary 18-month apprenticeship, where you will be supported to complete a Housing Management qualification. You will have a key role in supporting the work of the Customer Finance service working in a busy team to provide customer focused income collection. You will undertake ‘on-the-job training’ alongside a team of Recovery Assistants to understand the business and carry out key tasks, which will cover all aspects of income collection:
• Setting up accounts and suitable payment plans;
• Invoicing customers promptly and making initial contact for payments;
• Administrating our Home Contents Insurance offer;
• Taking responsibility for customer contacts resolving a wide range of housing issues professionally.
We are looking for someone who is:
• Organised, proactive and reliable;
• Able to confidently communicate with customers and colleagues;
• Resilient and able to deal with challenging situations;
• Comfortable using IT systems to record and present information;
• Able to demonstrate an aspiration to continue a career in housing following completion of their apprenticeship;
• Motivated to provide an excellent customer focussed service; and
• A team player with the ability to support others with enthusiasm, credibility and a commitment to our mission and values.
If you have what it takes, we’d love to hear from you. If you have any questions or would like to discuss this role in more detail, please contact gina.holmes@stockporthomes.org.
Closing Date – Sunday 26th November 2023
Interview Date – Friday 8th December 2023
We are a real living wage employer and pay £12 per hour for apprenticeship roles!
About Us
SKylight is a Community benefit society established in 2018 and was set up as the charitable arm of Stockport Homes Group. As a Community benefit society, SKylight was set up for the benefit of the community with a social objective.
SKylight works closely with the people of Stockport to help transform lives in local communities including furniture recycling, providing accommodation and intensive support to people who are homeless, affordable holiday clubs for local children, and a network of community stores called Pantries to help people make their money go further.
SKylight are proud to be part of Stockport Homes Group and their contribution to making Stockport a great place to live and work.
We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
Our Benefits
Our Community
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