Administrator
This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We’re looking for Administrators to join the Evri team on fixed term contracts until the 7th of January 2026. As an Administrator, you’ll play a key role in supporting the recruitment, onboarding and training of self-employed couriers to ensure full delivery coverage is consistently maintained. Working closely with Community Delivery Managers, you will anticipate coverage gaps and provide trained replacements to ensure a smooth transition. Your performance will be measured against key metrics such as Day 1 EOL coverage, interview-to-day-1 conversion, retention at weeks 2, 4, and 8, new starter engagement scores, and interview feedback scores.
This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
Interested? Take a look at the below to understand what you'll be doing as an Administrator:
- Identifying coverage gaps using the centralised coverage file and proactively recruiting and onboarding self-employed couriers.
- Managing on-the-day coverage issues, providing timely options to the Community Delivery Manager.
- Setting up and maintaining a regular programme of training sessions, ensuring consistency in recruitment and onboarding.
- Coordinating with the central recruitment team to ensure diverse sourcing channels (online platforms, job boards, networking events) are used effectively.
- Leading the onboarding process, ensuring compliance with company policies and procedures.
- Using the centralised tools to deliver a standardised and professional onboarding process, while introducing couriers to the courier community and training app.
- Delivering training and ongoing support to couriers, reinforcing service quality and standards.
- Producing regular recruitment and performance reports for the Regional Delivery Manager, aligned to KPIs and regulatory requirements
Still interested? Great news! Here are the core capabilities we are looking for:
- Working knowledge of Microsoft Office and proficiency in English language, both spoken and written.
- Ability to quickly learn new technologies and adapt to changing business needs.
- Strong ability to engage, train, and motivate couriers.
- Confident communicator, able to work effectively with couriers of all nationalities to ensure consistency in training standards.
- Courteous, professional, and solutions-focused, taking ownership of recruitment and training queries.
- Collaborative approach, working closely with operational management teams to improve service and embed a “one team” culture.
At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We’re excited for the future. Let’s deliver it together.
About Us
Every parcel, every person, every place – every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.
But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.
Our Benefits
Free digital GP service for all colleagues and their family
Wagestream - access a portion of your earned income before payday
Free basic Will and discounted partner mirror Will for all colleagues
Bonus schemes (grade dependent)
50% discount on sending parcels through Evri
Cycle to Work scheme
Company funded Life Assurance
Employee Assistance Programme with free counselling
Retailer discounts
Great career progression
Up to 26 days holiday
Voluntary flexible benefits at discounted corporate rates
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