Customer Service Team Leader

Location: Corby
Salary: £Competitive
Closing Date: 01/07/2025 23:59
Position Type: {Advertised Full Time / Part Time}
Expiry Date: 01/07/2025 23:59

Tomorrow is our home

Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.

 

Permanent (P)

Weekly hours: 37.5

 

Your responsibilities:

  • Lead, coach, and motivate the team to consistently meet or exceed performance targets in both service and sales metrics.
  • Drive a positive team culture focused on customer experience, collaboration, and accountability.
  • Monitor and analyse individual and team performance, using data to identify areas for improvement and deliver action plans.
  • Support the onboarding and continuous development of team members through regular feedback, training, and performance reviews.
  • Work closely with peers and senior leadership to contribute to wider business goals, share best practices, and support change initiatives.

 

Your profile:

  • Proven experience leading a high performing team in a sales or customer service environment.
  • Strong coaching and people development skills, with the ability to inspire and influence others.
  • Data driven mindset with a focus on continuous improvement and performance optimisation.
  • Excellent communication and stakeholder management skills, able to work cross functionally.
  • Resilient, adaptable, and solutions focused, with a passion for delivering exceptional customer outcomes.

 

Benefits:

  • Real Living Wage Employer
  • Bonus Scheme
  • Life Assurance
  • Enhanced Holiday Entitlement
  • Contributory Pension Scheme
  • Employee Discount and Access to BSH Reward website
  • Training and Development Opportunities

 

 

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.