Bonus schemes
Career progression
Discounts on Evri products

Senior Operations Manager

Vacancy Salary Competitive
Vacancy Location Ryton
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Senior Operations Manager

Contract Type: Permanent – 45 hours
Location: Ryton‑on‑Dunsmore
Shift: Nights / Monday–Friday

Join the UK’s premier parcel delivery company

Key Responsibilities

  • Hold overall accountability for all Hub operations, acting as the primary point of contact for all hub‑related matters and sort activity.
  • Lead, develop, and manage central Hub functions for the Evri Premium network, ensuring all KPIs for productivity, service, and cost are consistently achieved.
  • Foster a positive, solutions‑focused approach to volume management through strong collaboration with the commercial team. Make balanced decisions on sort allocation for both base and new volumes.
  • Work closely with the Head of Sort and Head of Fleet & Linehaul to determine the most efficient sort paths, delivering optimal cost outcomes and outstanding customer service.
  • Recruit, motivate, and manage Hub Management teams to ensure consistent operational controls, following Evri Premium standards and protocols.
  • Share insights with network operations management on local sort activity to maximise overall network capability.
  • Build and nurture a high‑performing management team that delivers robust operational control across all Hub activity.
  • Translate business strategy into operational reality by developing and implementing plans, measures, and budgets to meet defined results.
  • Challenge management teams to deliver effective and cost‑efficient Hub processing solutions aligned with Evri Premium standards and business needs.
  • Identify performance, cost, and service improvement opportunities, initiating and overseeing action plans across all UK Hubs.
  • Develop and own strategies, policies, and standards within your area of responsibility.
  • Ensure strong communication between departments and business units to support a culture of continuous improvement.
  • Provide leadership support to management teams across the UK Hub network, motivating them to achieve business objectives.

What We Can Offer You

We’re proud to create an environment where everyone can thrive. Here’s what you’ll receive:

  • Annual Leave: At least 33 days (including Bank Holidays)
  • Career Progression: Clear pathways to develop and advance
  • Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare options

What We’re Looking For

  • Proven senior leadership experience within the logistics, parcels, or mail sector
  • Strong background in managing large‑scale, fast‑paced, time‑critical operational environments
  • Experience operating at a strategic level and reporting directly into senior leadership
  • A natural leader capable of driving performance, engagement, and operational excellence across multiple sites
  • A degree in logistics, engineering, technology, management, or a related field (desirable but not essential)
  • Extensive knowledge of the UK logistics, parcel, and mail market
  • Demonstrable experience leading complex operational teams across expanded territories

Introducing Evri Premium – an exciting addition to the Evri family.

Evri Premium is the result of the merger of Evri and DHL eCommerce UK, offering services including tailored mail collection and processing, a separate network for high-value or time-sensitive deliveries, and expanded international capability across our global shipping operation.

It enhances Evri’s unique, flexible and cost-effective model to provide even greater choice for consumers and businesses, from occasional senders and online sellers to major retailers. With our team of 30,000+ couriers and locations across the UK including more than 15,000 ParcelShops and lockers, we get over 1 billion parcels and letters annually from A to everywhere. 

We wouldn’t be the UK’s premier parcel delivery group without our incredible people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering a best-in-class service. There are fantastic opportunities throughout the Evri Group, so take a look to see where you might fit in. We can’t wait to hear from you.

Free digital GP service for all colleagues and their family

Retailer discounts

Great career progression

Bonus schemes (grade dependent)

50% discount on sending parcels through Evri

Cycle to Work scheme

Up to 25 days holiday

Employee Assistance Programme with free counselling

Retailer discounts

Great career progression

Up to 25 days holiday

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