Location:
Flexible - able to travel within our operating region
Hours:
37 Hours per week
Position Type:
{Advertised Full Time / Part Time}
Expiry Date:
22/02/2026 23:59
The Vacancy
Aster Group are offering an exciting opportunity to be part of a new team of Case Officers. The role consists of taking ownership of service requests and complaints. You will be working closely with colleagues and customers to conduct thorough investigations to arrive at a fair resolution that delivers a compliant, customer focused complaint service.
You will need excellent written and verbal communication skills to keep the customer informed, including writing formal complaint response letters. You’ll be organised and effectively manage your case load and commitments to ensure timely resolution and pro-active customer communication.
You'll work closely with operational leaders to deliver complaint resolution and identify learning to improve service delivery.
This role offers flexibility, including the opportunity to work from home.
You’ll also attend our offices regularly for team meetings, training sessions and collaborative working days, giving you the best balance of independent and team-based working.
What’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
We invest in colleagues’ careers and development through our leader and colleague development frameworks
Defined Contribution Pension and attached life assurance
Volunteering hours available to all colleagues to enable them to give back
Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
Enhanced leave
We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives
Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Aster Group Privacy Statement
The following explains how we Aster Group (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Aster Group is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
Networx candidates
As defined by the General Data Protection Regulation (GDPR) Aster Group, Sarsen Court, Horton Avenue, Devizes, Wiltshire SN10 2AZ is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide. As part of our Data Controller responsibilities we have an assigned Data Protection Officer. Nicola Miller can be contacted at data.protection@aster.co.uk.
The recruitment software we use via this website is supplied by Net-Worx (2001) Ltd (trading as networx) and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions. Networx can be contacted at: The Engine House, Wharfebank Business Centre, Ilkley Rd, Otley LS21 3JP. The Data Protection Officer for networx is Rob Baker and can be contacted at dpo@networxrecruitment.com
When you apply for a position at aster using the Networx site
We will need to collect, process and store personal information about you relating to your application, appointment or employment with Aster. Our lawful basis for doing this is,
‘Entering into an Employer/Employee contract or Agreement’
What personal data will we collect?
As part of processing your job application we will collect the following personal data about you,
Name
Address and contact details
CV and career history, including written and/or video formats
Answers to application questions
Any other information you wish to provide in support of your application
Disability (known as ‘Special Categories’ of information)
Declaration of Interest
Any criminal or driving convictions (for certain roles)
Aster use a third party (or ‘Data Processor’) Networx to carry out aspects of the recruitment processes on our behalf. Data processed may only be used in accordance with our instructions and Data Protection legislation.
As part of the recruitment process, we may send your data to our third party personality test provider to complete assessments required relating to the position applied for. They will handle your data in line with our instructions only
How will your personal data be used?
Data will be stored, used and shared in accordance with Data Protection legislation and will not be used for any purposes other than processing your application.
If you are invited for an interview and consider yourself to have a disability, you will have the opportunity to request any reasonable adjustments that need to be made for the interview. This information will only be used for the purposes of the interview.
If you provide us with employment referees we will ask for your consent before contacting them.
How long will we retain your personal data for?
If you are successful in your job application, the data you provided during your application and interview processes will be stored in your Aster employee file for the duration of your employment. It will then be retained for 6 years after you leave employment after which time it will be securely destroyed.
If your application is unsuccessful, the data you have provided as part of your application will be kept for 6 months after which time it will be securely destroyed. It will not be used for any other purpose.
Applicant equality and diversity (‘Special Category’) data will be retained for monitoring and statistical purposes only and will be anonymised. We collect profiling statistics so we can ensure a diverse group is being attracted to work for Aster.
By agreeing to this privacy statement, you are allowing us to form a contract that will mean we can use your details and information presented so that we can assess your suitability for employment with us and carry out our statistical analysis.
Our recruitment process requires that we contact the referees provided by you as part of our checks to ascertain suitability of employment. The content of the reference will not be shared without the referee's permission.
How can I access the information you hold about me?
Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to Networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
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