This is a {Advertised Permanent / Temporary}, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Permanent
Full time (37 hours per week)
As our Lettings Assistant, you’ll play a key role helping people in Gloucestershire and the surrounding areas in the important journey of moving home and setting tenants up for success in their new home! Working with colleagues and our tenants and teams, you will provide effortless coordination and support throughout lettings journey - including the preparation, advertising and allocation of homes and supporting on the moving out process.
What you’ll bring to our team
Proactive and organised, you’ll work together with our teams and external partners to solve problems and ensure we set up our new tenants for success in their new home. You’ll ensure tenants feel listened to and help us provide a great customer experience.
Drawing on your skills and experience, you’ll contribute to the development of processes and policies that help us achieve our business objectives and KPIs as well as improving our service.
What we’re looking for
Experience in lettings services and administration, good negotiation and persuasion skills.
Provide administrative support to the successful installation of aids and adaptations within the Group’s homes.
Willing to learn and develop your knowledge of the housing sector.
Able to assist in the successful implementation of processes and systems to improve service delivery.
A good written and verbal communicator that can communicate effectively with all stakeholders.
Ability to work independently and manage your own workload effectively.
Closing date: 6th May 2025
More about us
Trust isn’t a tagline – it’s everything. It’s how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say.
It’s also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.
We want our tenants to know that we’re here, we care and make them feel at home from the moment they step through the door. It’s not just about having a home – it’s about finding a place to build a life and feel safe while doing so.
And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We’ll help you develop and grow, in a place where you’ll find like-minded people and you can truly be yourself.
Warm, safe, affordable homes are about more than bricks and mortar. It’s a feeling of community, securing and belonging. So, whether you’re a tenant living in one of our homes or a member of the team – when you join the Two Rivers community, you’ll always feel like You’re Home Now.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Two Rivers HousingPrivacy Statement
The following explains how we Two Rivers Housing (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Two Rivers Housing is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information does the organisation process?
The organisation may process a range of information about you. This includes:
Recruitment Privacy Notice
your name, address and contact details, including email address and telephone number;
details of your qualifications, skills, experience and employment history;
information about your current level of remuneration, including benefit entitlements;
whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process;
information about your entitlement to work in the UK; and
equal opportunities monitoring information, including information about your ethnic origin, sexual orientation, health, and religion or belief.
The organisation collects this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment including online tests.
The organisation will also collect personal data about you from third parties (including recruitment agencies) such as references supplied by former employers and information from criminal records checks.
The organisation will seek information from third parties only once a job offer to you has been made and will inform you that it is doing so.
Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).
Why does the organisation process personal data?
The organisation needs to process data to accurately and fairly assess all applicants and contact them during the recruitment process. It also needs to process your data to enter into a contract with you.
In some cases, the organisation needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant's eligibility to work in the UK before employment starts.
The organisation has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the organisation to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. The organisation may also need to process data from job applicants to respond to and defend against legal claims.
The organisation processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment.
Where the organisation processes other special categories of data, such as information about ethnic origin, sexual orientation, health or religion or belief, this is for equal opportunities monitoring purposes.
For some roles, the organisation is obliged to seek information about criminal convictions and offences. Where the organisation seeks this information, it does so because it is necessary for it to carry out its obligations and exercise specific rights in relation to employment.
If your application is unsuccessful, the organisation will keep your personal data on file in case there are future employment opportunities for which you may be suited. The organisation will ask for your consent before it keeps your data for this purpose and you are free to withdraw your consent at any time.
Who has access to data?
Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the People team, interviewers involved in the recruitment process and managers in the business area with a vacancy.
The organisation may share your data with third parties and your data may be processed with one of third party providers for the purpose of recruitment (ie: apprenticeships or consultancy services). If your application for employment is successful and it makes you an offer of employment. The organisation will then share your data with former employers to obtain references for you and the Disclosure and Barring Service to obtain necessary criminal records checks if the role requires it.
The organisation will not transfer your data outside the European Economic Area.
How does the organisation protect data?
The organisation takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.
For how long does the organisation keep data?
If your application for employment is unsuccessful, the organisation will hold your data on file for twelve months after the end of the relevant recruitment process. At the end of that period your data is deleted or destroyed.
If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your electronic personnel file. The periods for which your data will be held will be provided to you in a Staff Privacy Notice.
Your rights
As a data subject, you have a number of rights. You can:
access and obtain a copy of your personal data on request;
request the organisation to change incorrect or incomplete data;
request the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing;
ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation's legitimate grounds for processing data.
If you would like to exercise any of these rights, please contact the Data Protections Officer: DPO@2rh.org.uk
Recruitment Privacy Notice
If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner who can be contacted at ico.org.uk.
What if you do not provide personal data?
You are under no statutory or contractual obligation to provide data to the organisation during the recruitment process. However, if you do not provide the information, the organisation may not be able to process your application properly or at all.
You are under no obligation to provide information for equal opportunities monitoring purposes and there are no consequences for your application if you choose not to provide such information.
Automated decision-making
Recruitment processes are not based solely on automated decision-making.
Changes to the Recruitment Privacy Notice
Our Recruitment Privacy Notice is regularly kept up to date and this version was updated on 21st April 2022.
The latest full version is always available from our intranet. We will review the Notice every three years or as and when required
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