Customer Service Advisor
This is a Permanent, vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Customer Service Advisors
Location: Based at the head office - Memorial House, Coalville, Leicestershire
Hours: 35 hours per week, Monday to Friday, working between 8.00 am and 6.00 pm, on a rota basis (Various hours available – full and part time positions)
Salary - £26,722 per annum (RFJ 4) Pro rata for part time positions
The Role
The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration.
No two days are the same, you will learn ‘on the job’ so there is no need for housing experience, but a background in contact centre work will help, along with a passion for Customer Service.
You will have an excellent telephone manner, we don’t use scripts so you will need to be empathetic, professional and be at ease with technology. Able to show your communication written skills working both emails and web portal queries, in-between calls.
The post will be based at our new re-furbished head office in Coalville, Leicestershire. After successfully passing the probationary period, there will be the flexibility to work flexibility from the office and at home.
If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, private healthcare options, with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive. We’ve a state-of-the-art, flexible workspace so you’ll have both great people and a great environment around you.
About us
emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.
Our values
Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
Our package for this role includes:
- Competitive salary
- 34 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time) The call centre is closed on all bank holidays and the period between Christmas and New Year
- Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
- Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
- Opportunities to work flexibly and from home, where the business need allows
Qualifications
Educated to GCSE level in Maths and English.
A good understanding of IT packages.
Call centre experience is desirable.
For further information about the role, please see attached Job Description and Person Specification.
How to apply
Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification.
“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”
About us
emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.
We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.
But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported.
We do this by:
- Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.
- Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.
Working with us
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