Tenancy Officer - Specialist Housing
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Fixed Term until 31/03/2026
37 hours per week
We have an exciting opportunity to join Alliance Homes in a brand-new role as a Tenancy Officer, dedicated to managing our entire portfolio of age restricted and specialist housing. This is a unique chance to shape how we deliver services in this area from the ground up — building strong relationships with customers, creating robust processes, and making a lasting difference in our communities.
As this is a new role, you will play a key part in establishing and embedding our approach to age restricted and specialist housing, working closely with colleagues across the organisation to develop best practice and ensure our customers receive excellent support. This role will be site-based and customer-focused, requiring regular visits to our properties to provide a visible presence and proactive tenancy management.
You will:
- Manage complex tenancy issues throughout the tenancy, finding practical solutions in partnership with other teams.
- Be a trusted point of contact for customers, ensuring they understand their tenancy and feel supported in their home.
- Take the lead in shaping processes and ways of working across specialist housing, ensuring a consistent and high-quality service.
- Support customers at key points, from the start of their tenancy through to moving on, ensuring every stage is managed with care and professionalism.
About you:
You will have experience in Housing Management and a good knowledge of housing legislation, policy and practice. An excellent communicator, both written and verbal, you will be confident in building trust with customers and colleagues. With strong organisational and time management skills, you will be comfortable managing a busy caseload and developing effective ways of working.
As this role is predominantly on site with our customers, you will need a full driving licence and access to a car.
This is a fantastic opportunity for someone who is motivated by making a difference, thrives on responsibility, and is excited about the challenge of developing a new role that will shape the future of specialist housing at Alliance Homes.
We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now.
If you are an internal candidate and interested in this as a secondment, please speak to your line manager before applying as we will need to seek approval from your Head of Area for your application to be considered
Alliance life
At Alliance we want to create places to live that our customers are proud to call home.
Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community.
Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.
AMBITIOUS FOR ALL - We are one team, aiming high for our customers.
GENUINE – We are authentic and encourage everyone to be themselves.
AWAKE TO OPPORTUNITY – We are constantly curious and drive innovation through collaboration.
MAKE THE DIFFERENCE – we are proactive and strive to make a positive impact.
EFFECTIVE – We are professional and can be relied on to achieve consistently good results.
We want you, to be you
Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We’re creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference.
We welcome applications from a diverse range of talented individuals who can help us reach this goal.
We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ+ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role.
We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few).
Vacancies to fit you
Here, you can work where and how you choose*. It’s about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you’re out and about.
We’ve created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.
Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.
If you need any support with your application, please call 03000120120 or email askhr@alliancehomes.org.uk and we will be happy to help.
Our People Team review and acknowledge every application we receive. Please look out for a response to your application in your inbox (this may go into your spam folder).
*dependant on role
The benefits
25 days annual leave plus bank holidays
Your Alliance Day – a day off on your work anniversary
Family
Friendly Leave
Enhanced Pension Scheme
Health Care
Cash Plan
Learning and Development opportunities
Discounts
Portal
Wellbeing
Programme
Make the
Difference Day
Employee
Assistance Programme
Documents
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