Neighbourhood Officer
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Contract Type: Permanent, Full Time
Hours: 35 hours per week, Monday - Friday
Closing date: 27th October 2023
Interview dates: 17 & 19 October 2023 onwards
Interview location: Soapworks, Salford Quays, Manchester
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow.
Our customer corporate objective is, to help customers to achieve and maintain a successful tenancy by providing a home that’s right for them and offer tailored support when and where needed. To do this we will; Create a place based tailored service that provides clarity of responsibility for both colleague and customer, where we do what we say and have a clear focus on outcomes.
This role will help us to do this by working with all relevant teams to deliver a customer focused Tenancy & Estate Management service within our communities and attain excellent performance standards and outcomes.
In this role, you will be responsible for
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Responsible for management of identified neighbourhoods, their environment (estate) and customers;
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working closely with Community Safety Officers, as well as dealing with your own case load of Anti-Social Behaviour to keep our communities safe
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Carrying out Tenancy Reviews to get to know our customers so we tailor our services to meet their needs accordingly
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Support the estates team to tackle estate management priorities such as litter, fly tipping and graffiti. Such as; assisting with enforcement through the LA or leading on clean up days and education activities for residents
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Using a place-based approach, work with partner agencies, voluntary agencies and residents
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To champion, promote and adhere to our Customer Service Standards
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Support the roll out of our Digital Services, including providing support to customers to register and use the IVH App.
We need people who are / have
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Experience of working in a similar role dealing with ASB, tenancy & neighbourhood / estate issues
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Experience of dealing with challenging situations and complex lifestyles
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Knowledge of social housing and it’s legislation
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Be IT literate including Microsoft Office 365
Due to the nature of the role you must have a flexible approach to working hours and hold a valid driving license due to the travel involved in the role.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
#CommunityCoordinator #ASBjobs #tenancyjobs #neighbourhoodjobs #housingjobs #recruiting #Manchesterjobs
The company
Irwell Valley Homes is a housing association providing affordable homes and services to over 16,000 people across Greater Manchester and employing over 280 colleagues.
We are a charitable, registered provider of social housing and offer homes mainly for social rent, with a small number for affordable rent, market rent and shared ownership. We also provide homes with support for people with dementia, mental health issues, learning and physical disabilities, those who have been made homeless and people affected by domestic abuse.
As well as providing homes, we deliver services and support to customers and work in partnership with specialist organisations to help them sustain their tenancies and get on in life. And we engage with customers to shape services and review our effectiveness.
How we work
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