Disability Confident
HouseProud
Living Wage

Defects and Aftercare Manager

Salary £50,000
Location Chelmsford
{Mergefield Value}
{Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

We are looking for a Defects and Aftercare Manager to provide expert technical advice on the new build programme, ensuring effective quality control and compliance with all construction-related matters. Lead the defects management process while maintaining excellent customer care.

 

What you'll be doing

  • Serve as the first point of contact for customers and stakeholders to resolve defects within the 12-month contractual defect period.
  • Collaborate with internal/external stakeholders to manage defects, end of inspections and improve KPI performance and reporting.
  • Ensure effective contract management and contractor performance during the defect period, monitoring trends and producing reports for data analysis.
  • Manage the resolution of outstanding defects through external contractors or the CHP in-house team, ensuring value for money and recharging the original contractor as needed. 
  • Offer expert advice on new build component warranties during the defects period, acting as lead officer for CHP Group’s NHBC builder responsibilities.

 

What we are looking for

  • Experience in team management within new homes industry or similar sector.
  • Strong construction knowledge, particularly regarding defects and issues in new residential builds; building materials, trades and construction methods.
  • Familiarity with processes for defect resolution and customer service in a construction setting.
  • Confident in liaising with customers and contractors to ensure timely, high-quality work with an emphasis on excellent customer service
  • Comprehensive knowledge of building regulations, statutory requirements, construction warranties and building control.
  • Strong project and contract management skills.

 

Benefits

  • The salary for this post will be £50,000 Per Annum.
  • Learning and development opportunities
  • Healthcare cash plan
  • Robust employee reward and recognition programme
  • Free and confidential Employee Assistance Programme
  • CHParticipate volunteering programme
  • Competitive pension scheme
  • 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
  • 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

 

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive.

We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.

We dare to be different and look for opportunities to evolve and experiment. We’re comfortable taking calculated risks and aren’t afraid to fail and learn from our mistakes. We’re confident in our abilities and the contribution we can make whilst being sensitive and responsive to the needs of our people, customers and communities.

We show our understanding for others in everything we do and continually look for ways we can be helpful. We always assume best intentions and approach each situation with a warm heart. We give our support wherever we can and go out of our way to be kind and considerate to each other and our customers.

We welcome ideas and opinions that are different from our own and look for ways to bring them into our organisation and work. We value diversity of experience and thought, and we’re proactive in addressing bias or prejudice wherever we find it. We treat everyone fairly and strive to be truly inclusive in every way.

We’re resolved to do our very best for the people we serve and our employees by being our best every day. We’re resilient in the face of difficulty, finding creative ways to overcome obstacles. We’re resolute in achieving our objectives and persist until we succeed. We’re focused in our pursuit of excellence and don’t compromise on quality.

Alternatively, please sign in with...


Published

Not Published

Closing

in X days

{Expiry}