Customer Services Assistant
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Full time: 35 hours a week
Permanent Contract
Closing Date for Applications: 18 December 2022
First Interview: 6 January 2023
Second Interview: 10 January 2023
Are you looking for the chance to work for one of the UK’s best-loved nature charities? If yes, then we have an exciting opportunity for you! We are looking for someone with experience of working within a customer service function with excellent communication and interpersonal skills and an excellent understanding of the principles of good customer care. This is an amazing opportunity for a capable and passionate person who understands both nature and people.
Who we are
The Wildlife Trusts are a federated movement of 46 individual charities, supported by a central charity, the Royal Society of Wildlife Trusts. Together we have more than 900,000 members, 38,000 volunteers and 3,400 staff across the UK. We are at a pivotal moment in our 110-year history, with an ambitious new Strategy 2030 setting out a vision of nature in recovery, with abundant, diverse wildlife and natural processes creating wilder landscapes where people and nature thrive.
The next few years will be critical in determining what kind of world we will all live in. We need to reverse the loss of wildlife and put nature into recovery at scale as a matter of urgency if we are to prevent climate and ecological disaster. This will require big, bold changes in the way we think and operate, and the development of a strong, collaborative culture. It will require key stakeholders and the public to take action for nature’s recovery
We’re Wild About Inclusion! To us, this means inspiring, empowering and engaging people from all backgrounds, cultures, identities and abilities, to change the natural world for the better. It means creating workspaces where difference is celebrated, everyone can be themselves and flourish, just like nature.
About you
The successful candidate will be a team player, with great attention tor detail as well as having excellent organisation and administration skills. You will enjoy taking responsibility for the organising and administration of some of our internal events. You will be responsible for processing calls and emails and greeting visitors. You will need to use your initiative to handle and manage difficult situations. You will have experience and a strong knowledge of using databases and Microsoft office.
You will enjoy providing assistance to the wider team and have an enthusiasm for providing first rate administrative support.
The Wildlife Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgemental and are inclusive. We want our people to be as diverse as nature, so we particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities
As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible.
Who we are
We need nature and it needs us. We’re here to make the world wilder and make nature part of life, for everyone. We’re helping to make life better – for wildlife, for people, and for future generations.
The Wildlife Trusts are a grassroots movement of 870,000 members, 38,000 volunteers, and 2,800 staff across the UK. We are at an exciting moment in our 110-year history, with an ambitious new strategy in development setting out a vision of nature in recovery, with abundant, diverse wildlife and natural processes creating wilder landscapes where people and nature thrive.
Each Wildlife Trust is an independent charity formed by people getting together to make a positive difference to wildlife and future generations, starting where they live.
The next 10 years will be critical in determining what kind of world we will all live in. We need to reverse the loss of wildlife and put nature into recovery at scale as a matter of urgency if we are to prevent climate and ecological disaster. This will require big, bold changes in the way we think and operate, and the development of a strong, collaborative culture. It will require key stakeholders and the public to take action for nature’s recovery.
We want our people to be as diverse as society, so we particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities.
As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible.
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