About the role:

Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.

We are recruiting two Systems Analysts to join us in our Transformation & Technology department to support third party and in-house solutions by way of bringing product backlog items and development roadmaps to life.

Reporting to the Senior Systems Analyst, the post holder will work alongside Product Owners, Developers and Infrastructure. You will collaborate with Product Owners to enhance products, identify trends and facilitate root cause analysis to improve service performance and end user experience. You will undertake application upgrades using agreed methodology and documentation, deliver system change requests, ensuring all application changes are appropriately tested and documented following agreed procedures. Providing 2nd line product support is imperative to the role, working with both 1st Line and Product Owners to address incidents.

This is an exciting and rewarding role within a forward-thinking team who are always looking at innovative ways of delivering
fantastic solutions within the business and evolving the sector at large.

The role is subject to a basic DBS paid for by Gentoo.

Internal applications will be accepted from Systems Support Analysts.

What we are looking for:

It is essential that the successful applicant has the following skills & experience:
Relevant IT qualification or equivalent experience.
Comprehensive knowledge of Agile SDLC.
Demonstrable experience within a system support role.
Experience with Agile management software, preferably Jira.
Strong knowledge of system architecture and infrastructure (networks, virtualisation etc) and exposure to software development in some capacity (frontend, backend, database etc).
Excellent communication skills, both verbal and written.

Experience with Microsoft Power Platform would also be desirable as well as exposure to 3rd party solutions popular within the Housing sector but not essential.

Attributes:
Ability to multitask and manage multiple priorities.
Meticulous attention to detail.
Excellent trouble shooting skills.
Ability to communicate with both technical and non-technical stakeholders.

Closing date:

18-Oct-2023

We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.

We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.

This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.