Community and Customer Engagement Manager (1 year - FTC)

37 Hours

An exciting opportunity has arisen for a Community and Customer Engagement Manager within our Customers and Communities Team. This is a one-year fixed term contract maternity cover role.

We are a Community Gateway and first and foremost, our job is to be a responsible and caring landlord. However, we are in a unique and privileged position to be able to support vulnerable people and families, and work with external partners, signposting their services to ensure people get the help that they need.

We have committed to spend £1 million on community projects between 2020 and 2025, and we are assessing this work and providing support to customers through our welfare fund. We also have a challenging objectives to meet in terms of the changing regulatory environment and will need to evidence how we engage and listen to our customers and use this to tailor our services.  

What's the role? 

Engaging with us should feel effortless and seamless for our customers and our Communities, Community Hubs and Financial inclusion teams play a central role in achieving our vision. 

What we are looking for? 

The successful candidate will be able to: 

Lead and deliver our Communities Strategy. Ensuring that we are reporting the impact of our £1m of spend in our communities and identifying new partners and match funding opportunities.

Support our Gateway Membership Team and our membership, empowering them to participate in our policy and decision-making processes.  To lead a team that work in the community providing support for community groups and member events.

Use community feedback and information, including customer/community profile data, to plan, deliver and evaluate a programme of community engagement activity that supports delivery of our objectives.

They should have experience of:

Leading on community hubs strategies, and engagement options, providing opportunities for a diverse resident base. 

Housing Management and understand the principles of new consumer regulation of new consumer regulation for the sector.

The post holder will need to hold a UK driving licence with access to a suitable vehicle with business use insurance cover and have a satisfactory basic level DBS check.

What can we offer you?

We know that people are our most valuable assets, so we offer a range of benefits including 28 days’ annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.

How we work

We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you've got what it takes and send us a copy of your current CV.

If you would like to discuss this role in more detail please contact Amy Willcox-Smith – Assistant Director of Customers and Communities on 07900 920446.