Senior Community Engagement Officer

Do you want to make a difference? An exciting opportunity has arisen in our Community Engagement team for someone with a passion for helping the community and ensuring our customers’ voices are heard. This diverse and flexible role means you get to build relationships with a range of community partners and make a real difference to people’s lives. Whether that’s through community funded projects, supporting our customers through the Welfare Fund during difficult times, or organising tenant questions times and scrutiny events for customers to feed back their experience, there are so many opportunities that make a positive impact in our communities!

What’s the role?

As part of our Communities team, you will use your customer service skills to help us deliver high-quality services and vital community initiatives. As a customer focused gateway organisation, our customers are at the heart of everything we do, and you will provide a range of involvement opportunities to ensure our customers have the opportunity to influence our decision making.

The right candidate will need the ability to work with several teams within Watford Community Housing as well as build relationships with external stakeholders. You will need to take a strategic approach, focus on our corporate objectives and take personal responsibility for delivering for our customers. Part of the role will focus on building membership opportunities and ensuring the membership voice is heard by creating a robust involvement and scrutiny framework. Engagement with community stakeholders, including elected representatives, resident associations’, community partner organisations and other public officers and agencies is key to the role and should be undertaken in a professional manner, acting as a lead point of contact.

This role is very rewarding, and you can make a huge difference to people’s lives. You will lead on the Community Development Fund, including the Welfare Fund, and support our communities with a range of events and trips throughout the year. This role has a real focus on collaborative working because the Communities team support several teams across Watford Community Housing to run engagement events, consultations, scrutiny events and service tenders.

In this role you will need to:

·       ensure a high standard of customer service

·       adhere to regulations and create opportunities and actions to evidence

·       be visible and represent Watford Community Housing at stakeholder and community events

·       work with and support community groups and raise concerns with relevant teams

What are we looking for?

We are looking for someone who is passionate about their community and values every voice. You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You will be personable, approachable and able to build vital relationships with residents and stakeholders with the aim of making our communities a safe and friendly place to live. You will have strong leadership skills and a strategic mindset to meet our key objectives and ensure scrutiny and transparency of our services. Having a background in customer or community engagement, and knowledge of the housing industry and government regulation would be a distinct advantage.

A detailed table of essentials and desirables can be found in the job description.

What can we offer you?

We know that people are our most valuable assets, so we offer a range of benefits including 28 days’ annual leave, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.

How we work

We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you've got what it takes and send us a copy of your current CV.

The closing date is 03 May 2024, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place in the week commencing 06 May 2024.