Porter / Facilities Assistant
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Flexible shifts to suit your needs
Immediate Starts are Available
All based within the city centre with free parking available
Great customer service is at the heart of our Residential Services Assistant roles, as you will be integral to ensuring a positive experience for students and customers. Approachable and organised, you’ll assist with a variety of duties including Reception, Security, Maintenance (such as changing light bulbs) and setting up the conference / training rooms and on occasion be responsible for driving college transport. You’ll be a customer-focussed individual who is committed to living our values and delivering outstanding service to our students and customers. You will provide a professional, efficient, courteous service answering queries both over the phone and face-to-face and providing information as requested. You’ll take ownership of queries and liaise with the stakeholders to ensure customer fulfilment. Self-motivated with a positive approach, you will enjoy working with people in a hands-on role. No two days will ever be the same, so flexibility and a willingness to assist with a multitude of tasks is essential
Ideally you will have experience within a customer facing role with a good telephone manner to ensure that our high standards are continuously met. You’ll know how to handle and resolve a variety of queries and requests in a calm and reasonable way. You’ll enjoy working in a busy team and adapt positively to changing customer demands and be able to juggle a variety of tasks simultaneously. With a flexible approach to work, you will be able to work a rotating shift pattern. Due to the nature of the role, ideally you will have a full, UK driving licence, although this is not essential.
At Durham University, we have a fantastic range of benefits including plenty of annual leave, our Health and Wellbeing Hub, excellent pension schemes, an on site nursery and our MyDurham website which has loads of discounts, including travel.
There are nine full time positions (35 hours a week) - fixed term until 30 June 2022 and 2 x part time position available with various shift patterns available, (FT any 5 days from 7):
- Monday - Friday 6pm - 2am
- Monday - Friday Midnight - 8am
- Flexible any 5 days from 7
- Saturday & Sunday 8am - 8pm plus 13 hours during the week
- Saturday & Sunday 8pm - 8am plus 13 hours during the week
In return we are able to offer a fantastic working environment with a prestigious organisation that values every member of the team and offer great opportunities for career advancement.
The benefits on offer include:
- 27 days annual leave, plus 4 customary days and 8 bank holidays (pro-rata for part-time) and the option to purchase additional leave
- Automatic enrolment into a contributory pension scheme
- Free onsite parking
- Corporate and local discounts
- Wellbeing resources and discounted health benefits
- Health discounts on sports and activities at Maiden Castle Health and Activity Centre
- Reward and Recognition Schemes
- Personal and career development
- And SO much more, with further information available here.
About us
We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things in the world.
A globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other.
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