Duty Practitioner - female scheme
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The role
As a Duty Practitioner you’ll provide support and advice to people who have experienced homelessness at our male or female scheme. You’ll make sure customers feel comfortable and can manage their tenancy, as well as signposting them to other support such as housing, health and welfare.
What you’ll do:
- Work on a rota to maintain a safe, welcoming and supportive scheme environment.
- Support customers with rent, benefits, tenancy sign-ups and move-ins, ensuring they understand their rights and responsibilities.
- Carry out regular health, safety and security checks, including fire safety and monitoring access to the scheme.
- Provide advice and crisis support, including signposting, appointments, and de-escalating conflict or emergencies.
- Complete key administrative duties, including rent monitoring, financial records, void management, and general enquiries.
Who you are:
- Educated to GCSE level (or equivalent), with good literacy and numeracy skills.
- Experience working with the public in a busy service environment.
- Ability to support vulnerable people, including those with complex needs and challenging behaviours.
- Strong communication, administrative skills, and understanding of confidentiality and professional boundaries.
- Flexible to work a 7-day rota, including evenings, weekends, and bank holidays.
- DBS check.
Apply now! We may close this vacancy early if we receive a high volume of applications.
Learn more about Honeycomb Group by visiting our digital job pack: www.honeycombgroup.org.uk/jobpack
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Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn’t a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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