Location: Bedford (Hybrid)
Salary: £36,070 per annum
Reference: NTX1132905
Closing Date: 17/09/2025 23:59:00
Permanent, Full time
The Customer Experience Investigation Officer plays a vital role in ensuring a high standard of customer service within the Property Services and Compliance directorate. The role involves investigating service failures, resolving issues, and implementing improvements to enhance customer satisfaction. The officer will act as a champion for customer service excellence and support compliance with relevant regulations and codes, including the Housing Ombudsman code.
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